suoficinavirtual

General Conditions

General Terms and Conditions of Contract

"GENERAL TERMS AND CONDITIONS OF ELECTRONIC CONTRACT FOR THE PROVISION OF SERVICES BY ONLINE VIRTUAL OFFICE, S.L."

These General Terms and Conditions of Contract, along with the Particular Terms and Conditions that, in each case, may be established (hereinafter the “Terms and Conditions of Contract” collectively) expressly regulate the relations that arise between Online Virtual Office, S.L. (hereinafter the “Company”) and third-party individuals and/or legal entities (hereinafter the “Contracting Party”) who electronically contract the services (hereinafter the “Service(s)”) that this company offers for this purpose through the domain and/or subdomains “webonlineoffice.com” (hereinafter the “Portal”). The Company may offer the contracting of combined Service offers (hereinafter “Combined Offers”). Each of the Services that comprises these Combined Offers will be regulated in compliance with the terms and conditions that, in each case, are applicable.

Online Virtual Office, S.L. is a trading company with a registered office on Rambla de Catalunya, 66, 6º F, 08007 Barcelona, established for an indefinite period of time by virtue of public deed and registered in the Commercial Register of Barcelona, Volume 43182, Sheet 164, Page 425824, Entry 1 and VAT number ESB65801979.

1.     Acceptance of the General Terms and Conditions

1.1.   Activation

By activating the Checkout button of the contracting request via the Company’s Portal, the condition of “Contracting Party” is attributed and the version the Company makes available electronically, prior to activation of the Checkout button, of the Terms and Conditions of Contract for the Services requested are expressly and unreservedly accepted. The latest version of the Terms and Conditions of Contract can be found at the following address: https://www.webonlineoffice.com/en/general-conditions/.
 
Before contracting any of the Services offered, please read the Terms and Conditions of Contract that regulate the provision of the Service desired, including the operational and functional nature of the Service in addition to rates applicable in each case. For further information or clarification regarding the contents of the Terms and Conditions of Contract, please contact our Customer Service Department by emailing info@suoficinavirtual.com or by calling (+34) 935478200 before activating the Checkout button.

1.2.   Modification

The Company reserves the right to unilaterally substitute or modify these Terms and Conditions of Contract as a consequence of the existence of new economic and/or commercial circumstances that call for it, in addition to the modification, development and proclamation of laws, rulings and regulations applicable to the provision of the Services and/or aspects related to these.
 
In all cases outlined in the previous paragraph, the Company will inform the Contracting Party at least fifteen (15) days in advance. If the Contracting Party does not agree to the new terms and conditions they may terminate their contract in advance via written communication providing 30 days’ notice.

2.      Purpose and Scope of Contract

2.1.   Purpose

The Terms and Conditions of Contract aim to regulate the contractual terms for the provision of the Services and the remuneration due by the Contracting Party to the Company, in addition to the Contracting Party’s use of the Service. The provision of the Services will be performed via the attainment, disposition, organisation, use and management by the Company of the technical, staff and operational resources necessary for this purpose, always and in any case considering current prices.

2.2.   Scope

The Company, through the Portal, is committed but not limited to provide, via the formulation of this contract, the following services under the terms and conditions that are detailed in Appendix I of this agreement:

a) Registered Business Address
b) Reception of correspondence
c) Forwarding of correspondence
d) Personalised visit attention service
e) Personalised telephone answering call service
f) Meeting room and day office rental

Unless expressly stated otherwise, all of the Services offered by the Company will be regulated by the Terms and Conditions of Contract detailed herein and by the Particular Terms and Conditions applicable to each of the Services, if these exist.

3.     Contracting

3.1.  Requirements

These Terms and Conditions of Contract, which are linked to the specific request made via the Portal by the Contracting Party - the Particular Terms and Conditions - imply the formalisation of the Contract of Service between the Company and the Contracting Party, who declares to be an individual of legal age, or a legal entity, with sufficient capacity to contract and have read, understood and accept these Terms and Conditions of Contract.

3.2.  Request Details

The Contracting Party is responsible for ensuring the data they include when Contracting the Service through the Company’s Portal, in addition to other data related to the registration process, is true and exact, and is obliged to communicate to the Company all changes related to this data as soon as possible, especially those that are classified as information necessary for the correct maintenance and management of the provision of the Services contracted, including, for example, contact persons and data, and bank account details. The Contracting Party may modify the data facilitated at any time by notifying the Company via email sent to info@suoficinavirtual.com.

3.3.  Refusal

The Company reserves the right to accept or reject any Contracting Request, as long as: (a) it verify that the data facilitated is false and/or inexact; (b) it believes that the request formulated: (i) does not adapt to the terms gathered in the Terms and Conditions of Contract and/or (ii) it harms or may harm the corporate image of the Company, or it is contrary to the commercial purposes pursued by the Company; and (c) there is a payment pending for a Service contracted previously with the Company. Refusal to provide the Services will be communicated by email sent to the addresses facilitated upon Contracting of the Services, justifying the reason for said refusal.

3.4.  Acceptance and Activation

The Company, when the Services are contracted and within a period of one (1) working day, will send an email to the address facilitated as the main channel of contact containing the corresponding order sheet or invoice detailing the Service contracted and the cost - with a breakdown of taxes if applicable - to confirm therefore effective Contracting of the Service has occurred. The requester whose request has been refused by the Company may request the Services again, as long as the reasons that gave rise to initial refusal have been duly corrected or eliminated.

The contracted Service and the secure client area will be active within one (1) working day from when the Company receives the supporting documentation requested by email from the Contracting Party and in compliance with the provisions outlined in Appendix II. The Contracting Party, from the date of acceptance of this contract, will have fifteen (15) working days to supply said documentation, otherwise the Company may terminate the contract entered into, without the need for court order and without experiencing any harm or damage, applying in this case the guidelines detailed in clause 7.2.

4.    Rights and Obligations of the Company

4.1.  Rights

The Company will have the right to: (a) charge the Contracting Party the price applicable for the provision of the Services; (b) request that the Contracting Party pay a deposit for the purpose of guaranteeing the obligations accepted by the Contracting Party for the duration of these Terms and Conditions of Contract; (c) undertake changes or improvements to the Services provided, as long as said improvements do not negatively affect the community of the Contracting Party; and (d) interrupt the Services in the private area of the Portal to perform all tasks it deems necessary and/or appropriate in order to undertake improvements and/or restructuring tasks, as well as to perform maintenance operations on the Services.

4.2.  Obligations

The Company is obliged to: (a) provide the Services in accordance with the terms established in the Terms and Conditions of Contract; and (b) go to every effort to guarantee the efficient provision of the Services for the duration of the contract. The Company will ensure, by every means necessary, it facilitates the Services to the Contracting Party under the agreed terms, but it will not be responsible for circumstances or events outside its control, such as the delay, interruption or poor functioning of the Services attributable to third-party operators or service companies, a lack of access to third-party networks, the acts or omissions of public authorities, or a fortuitous event or force majeure.

5.    Rights and Obligations of the Contracting Party

5.1.  Rights

The Contracting Party will have the right to: (a) use the contracted Service under the terms and conditions agreed in the Terms and Conditions of Contract; and (b) receive information regarding the development and implementation of new and/or complementary functions to the Services contracted.

5.2.  Obligations

The Contracting Party is obliged to: (a) comply with the payment obligations under the agreed terms and conditions; (b) actively collaborate with the Company to make the provision of the Services possible, being obliged for this purpose to facilitate the data necessary in compliance with the provisions detailed in clauses 3.2 and 3.4; (c) observe all the regulations that the Company may impose on the use of the assigned facilities and resources, in addition to the related policies and terms and conditions of use indicated at the address https://www.webonlineoffice.com/en/general-conditions/ and in particular Law 10/2013, of 28 April, on the Prevention of Money Laundering and Financing of Terrorism (and in all related or complementary legal dispositions or rulings), which form a part of this contract by reference; and (d) make good use of the Service and therefore refrain from using it in bad faith for any practise that is prohibited by law or rejected by commercial uses. The Company remains authorised by means of this contract, from the moment it has reliable knowledge that the Contracting Party has performed any illegal action or use in general, to make the corresponding authorities aware of these circumstances and immediately withdraw the Service. The Contracting Party will be solely responsible before any legal, judicial or extrajudicial complaint or action initiated by harmed third parties, and they will assume responsibility for all the expenses, costs and compensation that, if applicable, the Company may need to pay if the claim is aimed against it.

6.    Economic Terms and Conditions

6.1.  Prices and Payment Method

The price of the Services will be specified on the Portal in the rates or prices section related to the Service contracted. The amounts indicated do not include current Value Added Tax (VAT) rates or any other tax that may be applicable.

As remuneration for the Services provided, the Contracting Party will pay the Company the amount applicable from the prices specified at any time at the address www.webonlineoffice.com, plus VAT, which is charged at the rate determined by current legislation for each case at each given moment and applicable to the matter. The Contracting Party must pay the amount corresponding to the Service contracted via the payment methods made available on the Portal at the time.

6.2.  Billing

The billing of the Services will begin on the date they are first received, on which day the Company will communicate to the Contracting Party the acceptance of the Contract, or from which the Company will proceed to activate the Service contracted, whichever action takes place first. Billing for the Services will be formulated and charged to the Contracting Party, in accordance with the set prices and/or corresponding price reviews, if applicable. The Services will be billed: (a) monthly or annually in advance in the case of registration fees, periodic fees of service and fees of use; or (b) in accordance with the billing calendar agreed in the Particular Terms and Conditions.

Invoices for the provision of the Services will include the corresponding VAT, in accordance with the rate applicable at the time. Any refundable expense or Service provided that is not included initially in the Order will be charged in the invoice immediately following the period in which the excess has occurred and in accordance with the current price rate for the period in which it has occurred.

6.3.  Form of Payment and Payment Deadline

Upon accepting these Terms and Conditions of Contract, the Contracting Party grants their express and unreserved consent for the Company to perform the necessary payment collection operations for the acquisition of the Services contracted. Therefore, the Contracting Party grants their consent and expressly authorises the Company to perform collections via the payment methods it enters from a secure area and, therefore, the operations that the Company performs, either setting up a direct debit to the current account of the Contracting Party or by charging their card or any other payment method entered by the Contracting Party, are deemed authorised by virtue of Law 16/2009, of 13 November, on Payment Services.

Regardless of the duration of the Service that is initially contracted, the Contracting Party must make the first payment immediately after the request is processed. The Company will not perform any service activation tasks until this payment has been duly confirmed. The payment will be considered confirmed when the banking entity communicates this to the Company. For bank transfers, the Contracting Party must send the transfer receipt by fax sent to (+34) 932726142 or by email sent to info@suoficinavirtual.com, duly identifying the concept of the deposit.

Set Services will be paid for by the Contracting Party in advance monthly or annual instalments, while variable costs the Contracting Party may incur will be paid monthly in arrears. Payment will be made within the first five (5) days from the invoice date via direct debit taken from the account assigned by the Contracting Party or via any other payment method entered by the Contracting Party.

When five (5) working days have passed from the expiry of any of the issued invoices without the Contracting Party having made the corresponding payment, the Company may fully withdraw the provision of the Service and terminate this agreement, remaining exempt from having to make any type of refund and exempt from liability for any reason for the loss of operability or information of the Contracting Party due to the withdrawal of the Service caused by lack of renewal or payment.

6.4.  Bank Returns

For every bank return that occurs due to causes attributable to the Contracting Party, such as incorrect details, the receipt being returned to its bank or having insufficient funds in the account or on the card assigned for payment, the Company will charge an additional rate of thirty (30) Euros for each of the unpaid receipts corresponding to the banking and administration fees that result from the return of payment. The Company, as soon as it receives a rejected direct debit from the banking entity or the payment is returned after being made using the credit card of the Contracting, will make the Contracting Party aware of this via email so it may proceed to pay the amount with the aforementioned surcharge of thirty (30) Euros. Payment for the unpaid Services must be made by bank transfer and the Contracting Party must send a receipt of this by email sent to info@suoficinavirtual.com or by fax sent to (+34) 932726142. If the Contracting Party does not pay for the Service within one (1) working day, the Company will proceed to temporarily restrict the Service contracted. In addition, while the situation of non-payment continues, the Company may prohibit access to all other Services the Contracting Party has contracted until such time that the Contracting Party pays the debts it has with the Company. Should five (5) working days pass from the non-payment of any of the Services without the Contracting Party paying for these, the Company may fully withdraw the provision of the Service and terminate this agreement, remaining exempt from having to make any type of refund and exempt from liability for any loss of operability or information of the Contracting Party due to the withdrawal of the Service caused by lack of renewal or payment.

6.5.  Deposit

When contracting the Service, the Contracting Party must pay the amount established in the Particular Terms and Conditions by means of a deposit, which will be returned by bank transfer sixty (60) days after the termination of the contract, once the Company has checked no liability exists on behalf of the Contracting Party or there is no amount pending payment. The same must be performed with the presentation of documents by the Contracting Party that justify the change of domicile with the corresponding public authorities (Commercial Register, Tax Office, Social Security, etc.).

In no case may the deposit be used as a means of payment for the Services contracted.
In the event that billing generated by the Contracting Party as a consequence of the use of the Services described in c), e) and f) of Appendix I, with the Service having been contracted, over the course of the duration of the contract were to be equal or exceed to 50% of the amount delivered as a deposit, the Company will issue the corresponding invoice, with the Contracting Party being obliged to address said payment as stipulated in clause 6.3.

7.    Duration and Termination

7.1.  Duration of the Contract

The contractual relationship between the Company and the Contracting Party will come into effect on the day the Company communicates to the Contracting Party the acceptance of Contracting or from the day the Company proceeds to activate the Service contracted, whichever action takes place first. In addition, it will have the initial duration defined by the Contracting Party upon activation and requesting the Service, with this period running until the last calendar day of the month of expiry, with the exception of meeting rooms and day office rental services, which may be hired by single hours or days.

When the initial period of duration has been completed, the Service will automatically and tacitly be extended for successive periods equivalent to the initial period of duration contracted, with the exception of meeting rooms and day office rentals by single hours or days, and unless either of the parties declares their opposition to the extension via advance notice sent in writing to info@suoficinavirtual.com or via any reliable means at least one (1) month in advance of the expiry of the initial period agreed or, if applicable, the expiry of any of its extensions.

Notwithstanding the foregoing, the Contracting Party who wishes to extend the Service may do so at any time, with simple communication being sufficient for the Company, in compliance with the provisions outlined in clause 11, or by completing a new Contracting request through the Portal.

7.2.  Termination of the Contract

These Terms and Conditions of Contract, in relation to each of the Services that may be applicable, will terminate due to the causes permitted by the Civil Code and the Commercial Code and, specifically, for the following reasons: (a) due to the finalisation of the period of validity or of any of its extensions; (b) by mutual agreement between the parties, expressly declared in writing; (c) by the early termination of the Terms and Conditions of Contract in compliance with the terms and conditions developed in the following clause; and (d) by lack of provision of supporting documentation, in accordance with the provisions outlined in clause 3.4. In any case, the termination of the contractual relationship will not exonerate the parties from complying with pending obligations.

Notwithstanding the authority to terminate the contractual relationship established in the previous paragraph, the Company may withdraw or suspend the provision of the Services to the Contracting Party at any time and without the need for prior notice in the event it believes any of the obligations accepted by the Contracting Party by virtue of these Terms and Conditions of Contract are not fulfilled, and it may request payment for the harm and damage that may occur as a consequence of non-fulfillment.

7.3. Prior Notice

The Contracting Party may terminate these Terms and Conditions of Contract at any time as long as it expressly communicate its desire not to continue to the Company in writing by emailing info@suoficinavirtual.com or by communication sent by any reliable means. The prior notice period for the termination of the contract will be thirty (30) days before the expiry of the contractual period, or any of its extensions. If due notification by the Contracting Party regarding their intention not to renew or to terminate the contract is not given with the established prior notice, the deposit will be lost.

In annual contracting actions with annual payment, no refund will be made on the amount payable for the Service in the event of early termination of the contract.

7.4.  Other Causes of Termination

Notwithstanding the foregoing, the parties may terminate the contractual relationship at any time if the other party: (a) seriously or repeatedly fails to fulfill their obligations assumed via this document; (b) voluntarily or obligatorily enters liquidation (excluding all restructuring or merger actions) or a process of suspension of payments or bankruptcy; (c) enters or decides to enter a type of legal business or procedure through which all or a significant part of its assets are granted in favour of its creditors in general, or in favour of some in particular; (d) a tribunal agrees its liquidation and/or dissolution, and/or a legal administrator or other similar role is named in relation to the totality or a part of its assets or net worth; and (e) experiences any occurrence foreseen by law. This is all regardless of the legal actions said scenarios may result in.

8.    Liability

8.1.  General

Unless these Terms and Conditions of Contract or the Law expressly states otherwise, and exclusively as dictated and to the extent it imposes, the Company will only be liable for the direct damage the Contracting Party suffers, and only when it has been caused directly by the Company. The Company will remain exempt from any type of liability before the Contracting Party, its users, employees and third parties under circumstances in which the anomalies are caused by actions or omissions directly attributable to the Contracting Party, its users, contractors, lessees, representatives, assignees, employees or staff who depend on it or its service, or any third parties, in addition to any direct or indirect consequence of misuse of the Services by staff who are not connected to the Company. With the exception of scenarios of proven harmful actions, the Company will not be liable for damage, loss of damage, income or profits, consequential damages, loss of earnings or business opportunities, cost saving, or the disappearance or damage of data, documentation or correspondence of the Contracting Party.

Under no circumstances will the Company be liable for: (a) the costs, fines, sanctions, compensation, charges, damages or fees that are derived as a consequence of the Contracting Party failing to fulfil its obligations; (b) the content, use and publication of the information and communications distributed through the Services, or the use and results obtained from the Services by the Contracting Party and its users; (c) the violation by the Contracting Party of any regulation that may be applicable to causes or in relation to the use of the Services. The Contracting Party is and will be solely responsible for (a) the use made of the Services provided; (b) full compliance with any regulation that may be applicable due to causes or uses related to the Services, including, but not limited to, the terms of use of the Services provided, the provisions outlined in terms of data protection, international communications, exportation of technological information, protection of consumers and users, confidentiality, secrecy of communications and right to privacy. In this regard, the Contracting Party is obliged to adopt the appropriate measures to prevent any illegitimate interruption to the privacy of individuals or legal entities that implies a violation of the right to honour of third parties.

8.2.  Disclaimer

The Company will be exempt from any liability that may be derived from the correspondence received or from any illicit or illegal activities the Contracting Party may develop, and which are supported at the domicile indicated by the Company providing the Services.

In order to prevent and persecute the infractions in which the Company may be declared secondarily liable, the Contracting Party expressly authorises the Company to facilitate the data and access to the content required by the corresponding authority, in addition to the State security forces, in the event of a police investigation. The Contracting Party is solely liable before any legal, judicial or extrajudicial claim or action initiated by third parties either against the Contracting Party or against the Company in relation to the infraction of third-party rights and/or applicable regulations that are derived from the content, with the Contracting Party being liable for as many expenses, costs and compensation the Company is subjected to as the result of said legal claims or actions.

8.3.  Force Majeure and Fortuitous Event

Under no circumstances will the Company be liable for the temporary or complete cessation for the provision of the Services to which this contract refers when said interruption is due to causes of force majeure or an fortuitous event, and which are not attributable to the Company. The Company will not be liable either in the event of the cessation of the provision of the Services due to the material impossibility of the availability of the facilities or in the event of the termination of the title of ownership.

9.    Confidentiality

Notwithstanding the provisions of law in relation to the disclosure of these Terms and Conditions of Contract to the corresponding authorities, the parties will strictly comply with their obligation of confidentiality regarding the content of conversations, negotiations and actions related to its purpose, and they are obliged not to disclose, either fully or partially, their contents to third parties without the prior written authorisation of the other parties. Notwithstanding the foregoing, the parties may disclose said information to the companies in their same business group, employees and collaborators, and independent consultants who need to know this information and who are obliged to maintain its confidentiality under the strict terms and conditions detailed in this document.

10.   Privacy

The parties are obliged, for the purposes of this contract, to adapt to the applicable legal requirements and regulations, and in particular the provisions outlined in the Law on Personal Data Protection (Law 15/1999, of 13 December) and its development regulations, and in Law 34/2002, of 11 July, on Information Society Services and E-Commerce, as well as any linked legislation.

For this purpose, the Company establishes on its Portal the information required by reference regulations and its Privacy Policy on personal data.

11.   Notifications

All notifications and other communications that must be made due to this contract should be made in writing (sent by post, certified mail with acknowledgement of receipt, email, fax, etc.), and they may be sent for the attention of the contact persons indicated on the Service request. Communications between the parties for which receipt of acknowledgement is necessary will be provided, in all cases, by certified email with receipt of acknowledgement or bureaufax. With regards to all other communications, so a record may be made of their receipt, a response from the other party will be sufficient.

12.   Cession

The Contracting Party may not cede, transfer, burden or subrogate this contractual relationship, or the rights and obligations derived from said relationship, in favour of third parties without the prior written consent of the Company. In any case, the Contracting Party who cedes their contractual status will be jointly and severally liable with the assignee for all obligations derived from the Terms and Conditions of Contract, including the formalisation of the appropriate guarantees.

The Company may cede this document, or any of the rights and obligations that arise from it, to third parties without the need to give prior notification or communication to the Contracting Party.

13.   Subcontracting

The Company may contract and/or subcontract to third-party entities every aspect it deems necessary in relation to the performance of any or all the activities required for the maintenance, updating, improvement and/or provision of the Services by said entities.

14.   Insurance

Each of the parties will be exclusively responsible for taking out the corresponding insurance policies that guarantee the possible liabilities that are derived from the Terms and Conditions of Contract and their non-fulfilment.

15.   Legislation and Jurisdiction

This contract will be governed by Spanish legislation.
For any issues or disputes derived from the fulfilment, non-fulfilment or interpretation of this contract, the parties submit to the jurisdiction of the Courts of Barcelona (Spain), expressly waiving any other venue to which they may be entitled.


Appendix I

Services subject of the agreement:
The characteristics of each of the Services, their availability and their rates will be those that expressly and publicly appear on the Company’s Portal when they are contracted.

The Company will provide, via the formalisation of this contract, the following Services under the terms and conditions detailed below:

a) Registered address for civil or commercial businesses (registered office or that of branch offices or subsidiaries) and individuals (nationals or foreigners) at the address that the Contracting Party, through the Portal, selects when contracting the Service, and whose full domicile will be indicated by the Company to the Contracting Party.

The Contracting Party remains authorised to domicile its activities at the indicated address for the duration of the contract, and it’s obliged to submit to the Company a copy of supporting documentation confirming the establishment or transfer of the domicile as soon as any of these circumstances occur.

The registered address service, which this section refers to, will in no case imply principle or subsidiary liability for the Company, nor ownership of the property. It will not imply a right derived from the letting or subletting relation either, nor will it address in any case a lease, sublet or cession of the property. All existing objects and furnishings in the office of domiciliation are the property of the Company providing the Services.

As a consequence of accepting the Terms and Conditions of Contract, the Contracting Party may use on leaflets, cards, letters and all other documents related to its activity the indicated address. In no case may it make use or combine the name or brand of the Company or its affiliated companies in relation to its activity.

Upon termination or cancellation of the contract, the party contracting the registered address service will be obliged to remove the referred to domicile from as many records as its appears on, with these operations being at the expense of the Contracting Party.

b) Reception of correspondence, shipments, messaging and packages for their custody or forwarding to the Contracting Party, according to their written instructions and at their expense.

The Company is not liable for nor will it acquire any type of responsibility regarding the content and status in which the shipment is received, with its liability ceasing upon its mere reception.

However, the Contracting Party is liable before any authorities or for instances of the contents of said shipments, if any type of liability were to be derived from them and from which the Company remains expressly exempt.

This service will be limited to the letters, leaflets, packages or shipments that are delivered by the Postal Service or by any other means to the address indicated. Shipments that arrive with fees payable by the Contracting Party, and those for which sufficient funds have not been made available in advance, will be returned to the sender. If, in order to receive the aforementioned documents and objects, acceptance on behalf of the Contracting Party were necessary as proof of delivery, the Contracting Party, for this purpose and due to this contract, hereby authorises the Company to do so. In addition, the Company reserves the right of admission before shipments that may be suspected of containing hazardous or illegal substances or objects, and in light of any suspicion that the domicile is being used for fraudulent activities the Company is authorised in such cases to communicate said suspicion of criminal or fraudulent activities to the official police and investigation bodies.

The Company reserves the right, without prejudice, to return or destroy all correspondence that has not been collected by the Contracting Party should thirty (30) days pass from the cancellation or termination of the Service contracted.

c) Periodic forwarding of correspondence in accordance with the express indications of the Contracting Party and at their expense. The Contracting Party expressly authorises the Company to open correspondence in cases where forwarding requires it.

d) Personalised visit attention service in compliance with the instructions received from the Contracting Party. The visits received will be communicated to the Contracting Party in accordance with its written instructions. In the event any person related to its business were to arrive and act abusively or disrespectfully, the Company reserves the right to inform said person of the contractual relationship the Company maintains with the Contracting Party.

e) Personalised Telephone call answering and fax service. In this regard, the Contracting Party will remain authorised to use the telephone and fax numbers assigned by the Company, in accordance with the means contracted and specified in the Particular Terms and Conditions, as long as they are not charged to the recipient. Incoming calls will be attended to, when the Service is available, answering with the Contracting Party’s company name and following the written indications of the Contracting Party.

The messages received will be communicated to the Contracting Party in compliance with its written instructions. Call and fax receiving, transferring and redirecting services will be at the expense of the Contracting Party, in compliance with the applicable rates at the time.

f) Use of meeting rooms. The use of furnished meeting rooms and day offices does not imply any right derived from the letting or subletting relation, nor will it address in any case a lease, sublet or cession of the property. All existing objects and furnishings in the office are the property of the Company providing the Services. The Contracting Party will be liable for any material harm, damage or loss experienced by the facilities contracted and their furnishings. Use of these must be requested forty-eight hours in advance and they may be contracted by fractions of an hour, which may not be accumulated or refunded due to non-use. The Company will assign the Contracting Party the furnished meeting room or day office it has available in the location and on the date and time requested. If there is no day office or meeting room available on the date and time requested, the Contracting Party will be informed and offered at least one alternative available with similar characteristics. In the event of no availability or if the alternative offered does not meet the needs of the Contracting Party, the Company will fully refund the amount paid for the advance booking.

In the event the Contracting Party were to cancel the meeting room booking a minimum of 48 hours in advance, it will have the right to a full refund of the amount paid. For cancellations given between 24 and 48 hours in advance, there will be a cancellation fee of 50% of the amount paid, and for cancellations made within 24 hours, the cancellation fee will be 100% of the amount paid.
 

Appendix II

The following supporting data and documentation is required from the Contracting Party in order to activate and begin the Services contracted. The Contracting Party will have fifteen (15) days to submit this information to the Company. If the legal entity is in the process of being established, this period may be increased subject to prior agreement with the Company.

In the case of a legal entity, a copy of the following must be submitted:

a) DNI, NIE, ID card document or passport of the director or empowered people to formalise the contract.
b) Articles of association and incorporation and powers of the company where the person authorised for signature is detailed.
c) Commercial Register registration form.
d) Company VAT number.
e) Banking document showing the account holder and IBAN of the bank account for the setting up of direct debits for payments.

In the case of an individual, a copy of the following must be submitted:

a) DNI, NIE, ID card document or passport of the person contracting the services.
b) Banking document showing the account holder and IBAN of the bank account for the setting up of direct debits for payments.

In both cases, a list of people authorised to use the Service contracted, especially for receiving and collecting correspondence and telephone calls, with their respective telephone numbers and email addresses.

A scanned copy of the information requested must be sent to the following email address: info@suoficinavirtual.com 

Last updated: June 2016
Lea también el Legal Notice y la Privacy Policy